Help Center

Please read the FAQ's below. If you can't find the answer you are looking for, you can fill out the contact form at the bottom of the page!

My Order

How can I track my order?

You can simply track your order by visiting our tracking page.

When will I receive my order?

Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is

According to our calculations:

🇺🇸 USA: 4-8 business days
🇬🇧 UK: 3-6 business days
🇦🇺 Australia: 4-8 business days
🇨🇦 Canada: 4-8 business days
🇪🇺 Europe: 4-8 business days
🌎 Rest of world: 5-9 business days

Can I make changes to my order?

We process and pack orders almost immediately after receiving them, so send us a message as soon as possible below, and we'll do our best to accommodate you.

Unfortunately, we cannot guarantee your order can be changed once it's placed.

What if I received a defective item?

Firstly, we're so sorry you received a defective item! Please request a refund or replacement by contacting us at directplus.line@gmail.com within 7 daysof receiving your defective item.

Shipping

How long does the processing take?

All orders are processed within1-3 business days.

How long does the shipping take?

Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is

According to our calculations:

🇺🇸 USA: 4-8 business days
🇬🇧 UK: 3-6 business days
🇦🇺 Australia: 4-8 business days
🇨🇦 Canada: 4-8 business days
🇪🇺 Europe: 4-8 business days
🌎 Rest of world: 5-9 business days

What if I received a damaged product?

Please inspect your order upon receiving it for any damage. In case if the product you received has been damaged or you received a faulty one,contact our customer support team within 7 days of receiving the packageand we will sort it for you :)

Returns, Exchanges & Cancellations

What is your return policy?

We have a30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. See our returns policy for more details.

How do I request a return?

To start a return, you can email us at directplus.line@gmail.com Please make sure to include your Order Number when starting a return.

How do I cancel an order?

If you wish to cancel your order please let us knowwithin 4 hoursof placing your order. Order cancellation requests after the first 4 hour timeframe unfortunately cannot be accepted.

About Fluffin

Why choose Fluffin?

At Fluffin, we believe that caring for your pet should be simple, convenient, and enjoyable — for both you and your furry friend. We don’t just sell products — we solve real problems for pet owners.

Our brand was created with one clear goal: to make everyday pet care easier without compromising on quality, comfort, or style. Every product in our store is carefully selected, tested, and approved by cat and dog owners around the world.

We are a community of loving pet parents who want the best for their animals. If you’re here, that means you’re one of us. 🐶🐱

How do I contact you if I need more help?

You can send us a message using the form below or send an email to directplus.line@gmail.com . Our friendly customer care team is here to help when you need us!

Still need help?

If we still couldn't answer your question, please feel free to get in touch with our customer friendly team!

Email: directplus.line@gmail.com

or alternatively use the contact form below