Fluffin™ Smart Retractable Leash – Control Meets Comfort

At The Fluffin Store, we offer expedited shipping for all orders to ensure your furry friends receive their accessories promptly. Please review the following information regarding our shipping policies:

1. Processing Time: Orders are typically processed and dispatched within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Method: We offer expedited shipping for all orders. Estimated delivery within 7 days.
3. Shipping Rates: Shipping rates are fixed and determined based on the total order value: 
4. Free Shipping: Enjoy free expedited shipping on all orders 
5. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment online using the provided tracking number.
6. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.
7. Shipping Restrictions: Certain items may be subject to shipping restrictions due to their size, weight, or contents. These restrictions will be clearly indicated on the product page.
8. International Shipping: We currently do offer international shipping. (Limited number of countries)
9. Delivery Issues: In the rare event that your order is delayed or lost in transit, please contact our customer service team for assistance. We will work with the shipping carrier to resolve any issues and ensure that your order reaches you as soon as possible.

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at official.profile.company@gmail.com.

At The Fluffin Store, we aim to make returns hassle-free because your satisfaction, and that of your furry companions, is our top priority. Here's how our Return Policy works:

Easy Returns: If you're not completely satisfied with your purchase, you can return eligible items within 30 days of receipt for a refund, exchange, or store credit, following these simple conditions:

Eligibility: Items must be unused, unworn, and in their original condition and packaging, with intact tags. Used, washed, or pet-damaged items cannot be returned.

Proof of Purchase: Include a proof of purchase, like an order number or receipt, with your return package.

Return Process: Contact our customer service team at official.profile.company@gmail.com to initiate a return. They'll provide a return authorization and instructions.

Return Shipping: You're responsible for return shipping costs, unless the item is defective or damaged. We'll send you a trackable shipping label with $200 insurance limit for your convenience. However, we're not liable for lost or damaged return shipments in excess.

Refunds and Exchanges: After we receive your return, we'll inspect the items. Refunds will be issued to your original payment method within 7-10 business days. Exchanges and store credit will be processed promptly upon return approval.

Non-Returnable Items: For health and safety reasons, certain items can't be returned:

• Pet food and treats
• Opened or used grooming products
• Personalized or customized items

Defective or Damaged Items: If you receive a defective or damaged item, contact us immediately with photos. We'll guide you through the return process and cover the return shipping costs.

Restocking Fee: Some items may incur a restocking fee, which will be deducted from the refund amount.

International Returns: International customers are responsible for return shipping costs, customs fees, and taxes.

By shopping at The Fluffin Store, you agree to our hassle-free Return Policy. For any further assistance or inquiries, reach out to our customer service team at official.profile.company@gmail.com. Your satisfaction is our commitment!